Need help?
Frequently Asked Questions
Order
If you would like to modify or cancel your order, please contact us as soon as possible: hello@wearembrace.com. We will try our best to accommodate all requests, although we may not be able to change or cancel orders which have already been packed and collected by the courier.
We aim to process all orders within 3 business days.
Shipping
This main website (wearembrace.com) ships within USA and internationally to Australia, UK and most EU countries.
For Asia orders, please visit asia.wearembrace.com (ships from Singapore)
For Canada orders, please visit wearembrace.com (ships from Toronto).
It depends on where you're based.
Shipping with USA typically takes 2 - 8 business days.
Certain parts of the USA have longer shipping times e.g., Hawaii, due to the distance and the need for ocean transit.
For full details on shipping, including shipping times and couriers for Australia, UK and EU, please read our Shipping Policy.
Returns
Absolutely! We accept returns for any reason so long as they comply with our Return Policy. In short, all returns must be unwashed, unworn, in their original packaging and swing tags intact Our return window is 30 days from the date of fulfillment.
Returns are super easy - plus we offer printerless returns :)
To initiate your return, visit our Return Portal.
Contact
We love hearing from you! You can always reach us on the Gram @ourembrace or email: hello@wearembrace.com. We aim to respond to all queries with 24 hours :)